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Downloading your data

GDPR Article 15 export — what's included and how to request it.

What's included

Per GDPR Article 15, you can download a structured JSON copy of:

  • Your user profile (username, email, joined-at, tier).
  • Your subscription history.
  • Your bot configuration.
  • Your trade history (up to 10,000 most-recent rows; full history available on request via email).
  • Your audit log entries (security events, billing events, sessions).
  • Your notification history.

What's NOT included

These are intentionally excluded for security reasons:

  • Your encrypted Kraken API keys (they're encrypted at rest and have no decrypted form even in the export).
  • Your password hash.
  • Your TOTP secret.
  • Your backup codes (which are hashed, not stored in plaintext).
  • Session tokens.

These exclusions follow standard data-export discipline: an export shouldn't be a credential-theft target.

How to request

  1. Go to /me/data-export.
  2. Click "Generate data export."
  3. The export downloads as a JSON file in your browser.

Rate-limited to once per 24 hours per user. If you need to re-export within 24 hours of the last one, email support.

If you also want your trade history as CSV

The JSON export includes trades, but if you want them in CSV for spreadsheet analysis, use /me/bot/trades and click "Export CSV." CSV export respects the active filters (pair / event type / date range).

What if I want my data after I've deleted my account?

Once the 30-day grace window passes (see Deleting your account), your data is hard-deleted. The window exists in part so you can export first — please do so before deletion, not after.