Refund policy

When refunds are issued and how to request one.

Standard policy

Subscriptions are non-refundable by default. We honor the paid-through period — when you cancel, your bot keeps running until the end of the cycle you've paid for; we don't auto-refund unused days.

When we'll refund

Email support@volatility.farm with the details if any of the following apply:

• You were billed for a period during which the service was unavailable (our outage, not yours).
• You were billed in error (e.g. duplicate charge from a Stripe retry hiccup — these are rare, but we'll always make it right).
• You believe your card was charged fraudulently. (We'd coordinate with Stripe + your card issuer.)

What we won't refund

• Trading losses. The bot is software; you accept the risk of automated trading when you sign up — see the Terms of Service. A bad month for the strategy isn't a refundable event.
• Subscriptions you forgot to cancel. The cancel flow is two clicks via the Stripe Customer Portal; we don't second-guess whether you "would have" cancelled.
• Trial-to-paid mistakes. The trial-end transition emails you in advance; if you intended to cancel before the first paid cycle, cancel before the period ends. (We may make exceptions on a case-by-case basis for the first paid cycle only.)

How to request a refund

Email support with:

• Your username + the email address on the account.
• The charge date(s) you're requesting a refund for.
• The reason (one of the categories above, or a different circumstance you'd like us to consider).

We respond within 2 business days. If approved, the refund flows back via Stripe to your original payment method (typically 5–10 business days for the bank to clear).

Chargebacks

Please email us before filing a chargeback. Disputes are expensive on both sides + delay refunds. Our refund policy is intentionally generous for legitimate causes.